SHIPPING AND RETURN
Shipping Information
Worldwide Shipping
Scottish Yarns is proud to offer worldwide shipping for our customers. We are committed to ensuring your purchase reaches you in a timely and secure manner, no matter where you are located.
Shipping Costs
Shipping costs will be calculated at checkout based on the destination and the weight of your order. The shipping cost will be displayed before you complete your purchase.
Shipping Methods and Delivery Times
We offer following shipping options to accommodate your needs:
- Standard Shipping within EU: Delivery within 7-14 business days.
- Express Shipping within Estonia, Latvia & Lithuania: Delivery within 3-7 business days.
Please note that delivery times are estimates and can vary depending on your location and circumstances beyond our control, such as customs processing times.
Order Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment through the carrier's website.
Customs, Duties, and Taxes
Scottish Yarns is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Return Information
Our Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your purchase within 14 days of receipt for a refund or exchange.
Conditions for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You must provide proof of purchase (receipt or order confirmation email).
Return Process
- Contact Us: Before returning an item, please contact our customer service team at info@scottishyarns.com to initiate the return process.
- Pack Your Item: Securely pack your item in its original packaging, including any accessories, manuals, or documentation.
- Ship Your Return: Ship the return package to the address provided by our customer service team. Please use a trackable shipping method.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment. Please allow 5-10 business days for the refund to appear on your account.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Items purchased on sale or clearance
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@scottishyarns.com. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about our shipping and return policies, please contact us at:
- Email: info@scottishyarns.com
- Phone: +372 5057976
Thank you for choosing Scottish Yarns. We appreciate your business and strive to provide the best possible service.